Contact Us
Welcome to MILI MOBILE SPA, where luxury, discretion, and convenience meet. Our mission is to deliver a seamless, professional, and deeply therapeutic in-home wellness experience tailored to your lifestyle.
Whether you are booking your first session or are a returning guest, the following policies ensure consistency, respect for your time, and excellence in every service.
Our Commitment to You
At MILI, every appointment is designed to be:
- Professional — Delivered by vetted, licensed therapists
- Therapeutic — Focused on real wellness outcomes
- Convenient — Brought directly to your location
- Discreet — Respecting your privacy at all times
We hold ourselves to a luxury service standard, and our policies reflect that commitment.
Understanding Life Happens
We recognize that schedules change. Unexpected situations—such as business obligations, travel delays, or personal commitments—can arise at any time.
Out of respect for:
- Your time
- Our therapists’ schedules
- Other clients seeking availability
We’ve established clear policies to ensure fairness and service quality for everyone.
Booking Your Appointment
To secure your preferred date and time, we recommend booking at least two (2) weeks in advance.
While same-day or short-notice appointments may occasionally be available, they are not guaranteed and are subject to therapist availability in your area.
Please Note:
- All services are by appointment only
- Availability may vary based on location, time, and demand
- Peak times (evenings, weekends, holidays) book quickly
A Luxury Experience, By Design
MILI MOBILE SPA is not a traditional spa—it is a premium, on-demand wellness service built for clients who value:
- Time efficiency
- Elevated service
- Privacy and discretion
Every policy we implement is designed to protect that experience—for you and every guest we serve.
Contact Us
For bookings, questions, or support, please contact us:
π§ MichaelConcierge@milinair.org
π
π milinair.org
MILI MOBILE SPA – PRIVACY POLICY
Effective Date: 4/5/2017
MILI MOBILE SPA (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
1. Information We Collect
We collect:
• Personal Information (name, phone number, email, address)
• Payment Information (processed securely via third-party providers)
• Booking Details (service type, location, preferences)
• Device & Usage Data (IP address, browser type)
2. How We Use Your Information
We use your information to:
• Process and manage bookings
• Communicate appointment details
• Improve customer experience
• Send promotional offers (only if opted-in)
3. Sharing of Information
We do not sell your data. We may share information with:
• Licensed therapists fulfilling your appointment
• Payment processors
• Legal authorities if required
4. Data Security
We implement industry-standard safeguards to protect your data. However, no system is 100% secure.
5. Your Rights
You may:
• Request access to your data
• Request deletion of your data
• Opt-out of marketing communications
Contact: MichaelConcierge@milinair.org
6. Cookies
We may use cookies to improve site performance and user experience.
7. Changes to Policy
We may update this policy at any time. Continued use = acceptance.
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MILI MOBILE SPA – TERMS & CONDITIONS
Effective Date: 4/5/2017
By booking with MILI MOBILE SPA, you agree to the following terms:
1. Services
MILI MOBILE SPA provides on-demand mobile wellness services, including massage therapy, delivered by independent licensed professionals.
2. Eligibility
You must be at least 18 years old to book services.
3. Booking & Payment
• Full payment is required at time of booking
• Prices may vary based on location, time, and service type
• Gratuity is optional but encouraged
4. Cancellations & Rescheduling
• Cancellations must be made at least 24 hours in advance
• Late cancellations will incur fees (see Refund Policy)
5. Therapist Conduct
All therapists are:
• Licensed (where required)
• Background-checked (if applicable)
• Independent contractors, not employees
6. Client Responsibilities
Clients must:
• Provide a safe, clean environment
• Not engage in inappropriate behavior*
• Respect therapist boundaries
Zero tolerance policy: Any misconduct results in immediate termination of service without refund.
*Consent between Clients and Providers must be clearly expressed
7. Health Disclaimer
• Services are non-medical to non-members
• Consult a doctor if you have health concerns
• You must disclose injuries or conditions prior to service
8. Liability Limitation
MILI MOBILE SPA is not liable for:
• Injuries due to undisclosed conditions
• Third-party therapist actions beyond reasonable control
9. Intellectual Property
All branding, content, and materials are owned by MILI MOBILE SPA.
10. Modifications
We reserve the right to update terms at any time.
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MILI MOBILE SPA – REFUND POLICY
Effective Date: 4/5/2017
1. General Policy
All sales are final, except as outlined below.
2. Eligible Refunds
Refunds may be issued if:
• Therapist cancels and no replacement is available
• Service cannot be delivered due to MILI error
3. Non-Refundable Situations
No refunds will be issued for:
• Late cancellations (under 24 hours)
• No-shows
• Dissatisfaction after service completion (subjective experience)
4. Partial Refunds / Credits
At our discretion, we may offer:
• Service credits
• Partial refunds in exceptional cases
5. Rescheduling
• Free rescheduling if done 24+ hours in advance
• Late reschedules will incur a fee
6. Processing Time
Approved refunds are processed within 5–10 business days.
7. Contact
Refund requests must be submitted to:
MichaelConcierge@milinair.org