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Welcome to MILI MOBILE SPA, where luxury, discretion, and convenience meet. Our mission is to deliver a seamless, professional, and deeply therapeutic in-home wellness experience tailored to your lifestyle.

 

Whether you are booking your first session or are a returning guest, the following policies ensure consistency, respect for your time, and excellence in every service.

 

 

 

MILI MOBILE SPA — Commitment, Terms & Conditions

Elevated Standards. Enterprise-Level Trust.

Our Commitment to You

At MILI, every appointment is intentionally designed to deliver a premium wellness experience rooted in professionalism, discretion, and consistency.

Every service is:

• Professional — Delivered by vetted, licensed wellness professionals
• Therapeutic — Focused on meaningful wellness outcomes and client care
• Convenient — Brought directly to your preferred location
• Discreet — Managed with the highest regard for privacy and confidentiality

MILI MOBILE SPA operates to a luxury hospitality standard. Our policies are structured to protect the quality, reliability, and integrity of every client experience.

 

Understanding That Life Happens

We recognize that schedules evolve and unforeseen circumstances may arise, including:

• Business obligations
• Travel delays
• Family or personal emergencies
• Changes in availability

Out of respect for:

• Your reserved appointment time
• Our providers’ schedules
• Other clients requesting availability

we maintain clear and consistent policies to ensure operational fairness and service excellence for all parties.

 

Booking & Availability

To secure your preferred appointment date and provider, we recommend booking a minimum of fourteen (14) days in advance.

While same-day and short-notice appointments may occasionally be accommodated, availability is not guaranteed and depends on provider schedules, location logistics, and demand.

Please Note:

• All services are appointment-only
• Availability varies by market, location, and provider capacity
• Peak periods—including evenings, weekends, and holidays—book quickly
• Certain locations may require minimum booking thresholds or travel surcharges

MILI reserves the right to decline or reschedule appointments that cannot reasonably be fulfilled while maintaining service standards.

 

A Luxury Experience, By Design

MILI MOBILE SPA is not a traditional spa environment. We are a premium on-demand wellness platform created for clients who value:

• Time efficiency
• Elevated hospitality
• Professional discretion
• Consistent service quality
• Concierge-level convenience

Every policy we implement is intended to preserve that experience for every client, provider, partner, and guest we serve.

 

Contact Information

For bookings, support, partnership inquiries, or policy questions:

• Email: MichaelConcierge@milinair.org
• Website:  MILI Mobile Spa

 

MILI MOBILE SPA — PRIVACY POLICY

Effective Date: April 5, 2017
Last Updated: May 23, 2026

MILI MOBILE SPA (“MILI,” “Company,” “we,” “our,” or “us”) values your trust and is committed to safeguarding your personal information through commercially reasonable administrative, technical, and operational protections.

By accessing our website, booking services, or interacting with our platform, you consent to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Phone number
• Email address
• Billing and service addresses
• Emergency contact information (if voluntarily provided)

Transaction Information

• Appointment details
• Service preferences
• Payment confirmations
• Booking history

Technical Information

• IP address
• Browser and device information
• Operating system
• Site usage analytics
• Cookies and tracking technologies

Communications

• Customer support correspondence
• Feedback submissions
• Marketing preferences

 

2. How We Use Information

We use collected information to:

• Schedule and manage appointments
• Facilitate payment processing
• Coordinate providers and logistics
• Improve platform performance and customer experience
• Communicate updates, confirmations, and support responses
• Send promotional communications where legally permitted or consented to
• Detect fraud, misuse, or unauthorized activity
• Comply with legal obligations

 

3. Sharing of Information

We do not sell personal information.

Information may be shared with:

• Licensed providers fulfilling booked services
• Payment processing partners
• Technology and operational vendors supporting our platform
• Legal or regulatory authorities where required by law or to protect rights and safety

All third-party partners are expected to maintain reasonable confidentiality and data protection standards.

 

4. Data Security

We implement commercially reasonable safeguards intended to protect personal information from unauthorized access, misuse, disclosure, or alteration.

However, no digital transmission or storage system can be guaranteed completely secure. By using our services, you acknowledge and accept these inherent risks.

 

5. Your Rights & Choices

Subject to applicable law, you may request to:

• Access personal information we maintain about you
• Correct inaccurate information
• Delete eligible personal data
• Opt out of marketing communications

Requests may be submitted to:

MichaelConcierge@milinair.org

 

6. Cookies & Analytics

We may use cookies, analytics tools, and similar technologies to improve functionality, understand user behavior, and enhance platform performance.

You may modify browser settings to disable cookies; however, portions of the website may not function properly as a result.

 

7. Third-Party Services

Our website and services may integrate with third-party platforms, payment providers, or external websites. MILI is not responsible for the privacy or security practices of third parties.

 

8. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updated versions become effective upon posting. Continued use of the platform constitutes acceptance of any revisions.

 

MILI MOBILE SPA — TERMS & CONDITIONS

Effective Date: April 5, 2017
Last Updated: May 23, 2026

These Terms & Conditions (“Terms”) govern all bookings, purchases, website usage, and services provided through MILI MOBILE SPA.

By booking or using MILI services, you agree to these Terms.

 

1. Nature of Services

MILI MOBILE SPA is a luxury wellness and concierge platform providing access to independent licensed wellness professionals, including massage therapists and related wellness providers.

Services are provided on an appointment basis at approved client locations.

MILI reserves the right to modify, refuse, suspend, or discontinue services at its discretion.

 

2. Eligibility

Clients must be at least eighteen (18) years of age to book or receive services unless otherwise permitted by law and accompanied by legal guardian consent.

By booking, you represent that all information provided is accurate and complete.

 

3. Booking & Payment

• Full payment is required at the time of booking unless otherwise approved in writing
• Pricing may vary based on:
  • Location
  • Appointment duration
  • Time of day
  • Demand conditions
  • Travel requirements
• Applicable taxes, fees, gratuities, or surcharges may apply
• Accepted payment methods are determined by MILI

Failure to successfully process payment may result in cancellation of services.

 

4. Cancellation & Rescheduling Policy

Client Cancellations

• Cancellations made at least twenty-four (24) hours before the scheduled appointment may qualify for rescheduling or account credit
• Cancellations made within twenty-four (24) hours may incur cancellation fees up to the full booking amount

No-Shows

Failure to appear, respond, or provide access to the scheduled appointment location may be treated as a completed appointment and is non-refundable.

Provider Delays or Interruptions

MILI may substitute providers, reschedule appointments, or issue credits where necessary to maintain service continuity.

 

5. Provider Standards

MILI works with independent wellness professionals who may be:

• Licensed where required by applicable law
• Screened or vetted at MILI’s discretion
• Independently contracted and not employees of MILI

MILI does not guarantee compatibility, preferences, or specific therapeutic outcomes.

 

6. Client Conduct & Safety

Clients agree to:

• Maintain a safe, clean, and appropriate environment
• Treat providers with professionalism and respect
• Refrain from unlawful, threatening, abusive, or inappropriate conduct
• Respect all provider boundaries and safety requirements

Zero-Tolerance Policy

Any inappropriate, sexual, threatening, discriminatory, intoxicated, or unsafe behavior may result in:

• Immediate termination of services
• Permanent account suspension
• Refusal of future bookings
• Loss of refunds or credits
• Potential referral to law enforcement where appropriate

 

7. Health & Wellness Disclaimer

MILI services are non-medical wellness services and are not intended to diagnose, treat, cure, or prevent medical conditions.

Clients are responsible for:

• Consulting qualified medical professionals regarding health concerns
• Disclosing injuries, allergies, sensitivities, or medical conditions before service
• Determining whether services are appropriate for their personal condition

By receiving services, clients voluntarily assume associated risks.

 

8. Limitation of Liability

To the fullest extent permitted by law:

• MILI shall not be liable for indirect, incidental, consequential, special, or punitive damages
• Total liability arising from any claim shall not exceed the amount paid for the applicable service
• MILI is not responsible for injuries, reactions, losses, or damages resulting from:
  • Undisclosed medical conditions
  • Client negligence
  • Third-party acts
  • Circumstances outside reasonable operational control

 

9. Indemnification

Clients agree to indemnify and hold harmless MILI, its affiliates, contractors, providers, officers, and representatives from claims, liabilities, damages, losses, or expenses arising from:

• Violation of these Terms
• Unsafe booking environments
• Misconduct or unlawful activity
• Misrepresentation of health or booking information

 

10. Intellectual Property

All trademarks, branding, content, logos, media, graphics, and platform materials are the exclusive property of MILI MOBILE SPA and may not be copied, reproduced, or used without written permission.

 

11. Force Majeure

MILI shall not be responsible for delays, interruptions, or failure to perform caused by events outside reasonable control, including:

• Severe weather
• Transportation disruptions
• Public emergencies
• Government restrictions
• Technology failures
• Labor shortages

 

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the applicable operating jurisdiction, without regard to conflict-of-law principles.

 

13. Modifications

MILI reserves the right to update these Terms at any time. Continued use of the platform or services constitutes acceptance of revised Terms.

 

MILI MOBILE SPA — REFUND POLICY

Effective Date: April 5, 2017
Last Updated: May 23, 2026

 

1. General Policy

Due to the time-sensitive nature of appointment-based wellness services, all sales are generally final unless otherwise stated in this policy or required by law.

 

2. Eligible Refund Situations

Refunds or account credits may be issued if:

• A provider cancels and no suitable replacement is available
• MILI is unable to fulfill a confirmed appointment
• Duplicate charges occur due to processing errors
• Services cannot reasonably be delivered due to operational error attributable to MILI

 

3. Non-Refundable Circumstances

Refunds are generally not issued for:

• Late cancellations
• No-shows
• Refusal of service upon provider arrival
• Dissatisfaction based on subjective preference after service completion
• Conditions outside MILI’s operational control

 

4. Credits & Resolution Discretion

At MILI’s sole discretion, we may offer:

• Service credits
• Partial refunds
• Future booking accommodations
• Promotional considerations

Nothing in this policy obligates MILI to issue refunds beyond applicable legal requirements.

 

5. Rescheduling

• Rescheduling requests made at least twenty-four (24) hours in advance may be accommodated without penalty
• Late rescheduling requests may incur administrative or provider fees

 

6. Refund Processing

Approved refunds are typically processed within five (5) to ten (10) business days depending on financial institution processing times.

 

7. Contact Information

All refund or billing inquiries must be submitted to:

MichaelConcierge@milinair.org